Booked Client Resources
Your trip is booked. Now let’s make everything between today and departure as simple as possible.
This page is your home base for managing your booking, submitting payments, updating important information, and accessing resources for your upcoming journey.
What do you need help with?
Your Customer Portal
After booking with Storied Tides, you’ll receive a personalized link to your Customer Portal.
Your portal allows you to:
View your current bookings
Review important booking details
Check your remaining balance
Submit deposits, partial payments, or final payment
Add or replace a payment card
Update your contact information
A quick note: Your Customer Portal is hosted through Cruise Brothers, so you will see their branding when you open it. Your booking and travel planning will continue to be handled by me through Storied Tides.
View Your Booking
From the Home screen, select My Bookings from the top menu.
You’ll see your active booking or bookings along with basic information including the travel supplier, trip or ship, travel date, confirmation number, and current balance.
Select View beside the booking you want to open.
Inside Your Booking
The Booking Details page may include information such as:
Your confirmation number
Sail or travel date
Return date
Cabin information
Supplier final payment date
Travelers included on the booking
Important: Please follow the payment deadlines I provide directly through Storied Tides. I may ask you to submit final payment a few business days before the supplier's displayed final payment date so there is adequate time for processing.
Make a Payment
Open My Bookings, select View beside the appropriate booking, and scroll to the Make a Payment section.
Before submitting your payment:
Confirm your email address and phone number.
Review the payment amount.
Select the card you would like to use, or choose Enter a new card.
Enter the card's CVV.
Review everything carefully.
Select Submit Payment.
IMPORTANT: Check the Amount Before You Submit
The Amount field automatically defaults to your full remaining balance.
If you are not ready to pay the full balance and are making only a deposit or partial payment, you must replace the amount shown with the amount you actually want to pay.
For example, if your remaining balance is $3,250.23 but you would like to make a $500 payment, change the Amount field from $3,250.23 to $500.00 before selecting Submit Payment.
Always double-check this field before submitting.
What Happens After You Submit?
Submitting the payment authorizes me to process the amount shown with your travel supplier.
Your card may not be charged immediately. Payment requests are typically processed within 1–2 business days, and the charge may occur at any time after you submit the request.
If your payment is time-sensitive, please do not wait until the supplier's final payment date to submit it. Follow the payment deadline provided directly by Storied Tides.
Manage Your Payment Methods
Select My Cards from the portal menu to view the payment cards currently associated with your account.
From this page you can:
Review the card type, last four digits, expiration date, and cardholder name
Add another payment card by selecting Add Card
Remove an old card by selecting Delete
The portal currently provides Add and Delete options rather than an Edit option. If you need to replace an expired card or use different card information, add the new card and then remove the old one as appropriate.
Your full card information is encrypted and is not displayed within the portal.
Update Your Contact Information
Select My Info from the top menu.
You can review or update:
Email address
Phone number
Street address
City
State
ZIP code
After making any changes, select Save Changes.
Keeping this information current helps ensure that your booking records and important travel communications remain accurate.
Need Help?
Your portal is designed to make routine booking updates and payments convenient, but you never have to figure something out alone.
If something looks incorrect, you are unsure what amount to pay, or you have a question about your booking, contact me before submitting changes or payment.